by joblakeleytraining | Mar 23, 2026 | Articles, Insights
Have you ever had a conversation at work that felt strangely familiar – like being told off by a parent, dealing with a sulky teenager, or trying to calm down an argument that had nothing to do with the actual problem? One of the things I’ve learned after many...
by joblakeleytraining | Mar 20, 2026 | Articles, Insights
For many years, I assumed that when I clashed with someone at work, the problem was them. They were difficult, rude, inefficient, or just hard work. Meanwhile, I was perfectly reasonable. It took a painfully humbling experience for me to realise that workplace...
by joblakeleytraining | Mar 17, 2026 | Articles, Insights
Have you ever noticed how the things we worry about most at work sometimes seem to happen anyway? Not because of bad luck, and not because we somehow ‘manifest’ them into existence, but because the way we behave when we are afraid quietly shapes how other people...
by joblakeleytraining | Mar 16, 2026 | Articles, Insights
Early on in my career, I worked in recruitment, where sales was a big part of what I was expected to do. On my first day, I was given the Yellow Pages – yes, the actual physical book full of phone numbers. That’s how long ago this was. My job was simple in...
