by joblakeleytraining | Mar 31, 2026 | Articles, Insights
Have you ever written an email saying exactly what you want to say, then spent the next ten minutes rewriting it so you don’t sound rude? You change:“I need this by Friday”to“I was just wondering if it might be possible to have this by Friday?” You delete words like...
by joblakeleytraining | Mar 31, 2026 | Articles, Insights
I Thought Confidence Was Personality Growing up, my best friend was called Claire. She was confident, outgoing and extrovert, while I couldn’t have been more different: shy, quiet and introvert. So for a long time, I thought confidence was something you either had or...
by joblakeleytraining | Mar 24, 2026 | Articles, Insights
The Drama Triangle at Work Many teams struggle with the same issues over and over again, and it’s easy to assume that it’s due to workload, personality clashes or poor performance. But in many teams, the real issue is something else entirely. Some teams don’t just...
by joblakeleytraining | Mar 23, 2026 | Articles, Insights
Have you ever had a conversation at work that felt strangely familiar – like being told off by a parent, dealing with a sulky teenager, or trying to calm down an argument that had nothing to do with the actual problem? One of the things I’ve learned after many...
by joblakeleytraining | Mar 20, 2026 | Articles, Insights
For many years, I assumed that when I clashed with someone at work, the problem was them. They were difficult, rude, inefficient, or just hard work. Meanwhile, I was perfectly reasonable. It took a painfully humbling experience for me to realise that workplace...
