Short and Simple Terms and Conditions
Services
Jo Blakeley Training is the trading name of Orchard Training (UK) Limited. All services are provided by Orchard Training (UK) Limited, incorporated and registered in England and Wales with company number 08986037. The registered office is: 272 Manchester Road, Droylsden, Manchester M43 6PW.
Alternatively, you may contact us by email: Jo@JoBlakeleyTraining.co.uk
Orchard Training (UK) Limited provides access to The Confidence Breakthrough Programme (Online Course) under these terms, where you will receive:
- a) Immediate access to the full Confidence Breakthrough Programme online course via a secure login;
b) Access to the digital version of the accompanying book embedded within the course content (please note, a separate digital copy of the book will not be provided; instead, you will find links to PDF versions of each page to support and deepen the learning experience);
- c) The option to purchase physical copies of the accompanying book and supporting Confidence Breakthrough Cards, designed to help embed the programme’s learnings into daily routines both during and after the course.
Should you have any specific learning goals or requirements beyond the standard programme content, please contact us in advance to discuss tailored support options.
Booking and Access Procedure:
- Access to The Confidence Breakthrough Programme is granted for a period of 12 months from the date of purchase, unless otherwise agreed in writing.
- Following payment, you will receive an email containing your login details and instructions on how to access the course materials. Please check your spam or junk folder if you do not receive this within 24 hours.
- For any technical support or programme-related questions during your access period, please contact us at Jo@JoBlakeleyTraining.co.uk.
- The programme content, including all course materials and accompanying resources, is licensed strictly for the personal use of your learners. Sharing, distributing, or making the content available to any third party without explicit written permission from Orchard Training (UK) Limited is prohibited and may constitute a breach of this agreement.
Fees and Payment Terms
All fees are charged in advance. VAT is not applicable, and there are no additional expenses.
Where we have provided a quote, it will remain valid for 7 days from the date issued. After this period, we reserve the right to revise the pricing and estimated timescales. All quotes are bespoke and reflect the time and scope required for each project. Pricing may vary depending on factors such as an existing working relationship or the complexity of the request.
Access to the online course and associated materials will only be granted once full payment has been received.
Cancellation and Postponement
As The Confidence Breakthrough Programme is a digital product with immediate access provided upon payment, cancellation or postponement is not applicable once login details have been issued. Please ensure your organisation is ready to begin the programme before completing the purchase.
If you have any questions about suitability or need to discuss start timing before purchase, please contact us at Jo@JoBlakeleyTraining.co.uk.
Where access to The Confidence Breakthrough Programme is being purchased on a bulk licence basis, logins may be issued immediately upon payment or staggered as agreed in writing at the time of purchase.
If your organisation wishes to postpone the activation of licences (e.g. delay access for a cohort start date), this must be agreed in writing prior to or at the point of purchase. Once a licence has been activated (i.e. a learner has been provided with their individual login details), that licence is considered used and cannot be cancelled or postponed.
Please ensure internal readiness before activating learner licences, as once issued, licences are non-transferable and non-refundable.
Refunds
Due to the nature of digital content, no refunds will be issued once learner login details have been provided, even if the licence is unused. We recommend confirming the number of licences required and intended activation timeline before completing your purchase.
If your organisation identifies a significant issue with access or usability, please contact Jo@JoBlakeleyTraining.co.uk within 7 days of activation so we can support you in resolving the issue.
Where physical copies of the accompanying book or Confidence Breakthrough Cards are purchased:
We do not offer refunds for change of mind.
If items arrive damaged or defective, please contact us within 7 days of receipt at Jo@JoBlakeleyTraining.co.uk with a description and photo of the issue. We will arrange a replacement at no additional cost.
Any returns (where agreed in advance) must be unused and in their original packaging and condition.
Disclaimers
While The Confidence Breakthrough Programme is designed to support both personal and professional growth, we do not guarantee specific outcomes or results. Success will depend on various factors, including individual effort, engagement, and personal circumstances.
The course content is provided for educational and informational purposes only. It does not constitute medical, psychological, therapeutic, legal, or financial advice. If you require such support, please consult a qualified professional.
Each licence purchased provides access for one named individual only. Logins may not be shared, transferred, or reassigned without prior written consent. Breach of this condition may result in access being revoked without refund.
We take all reasonable steps to ensure uninterrupted access to the course platform. However, we cannot guarantee availability at all times due to factors beyond our control. If you experience any technical difficulties, please contact us at Jo@JoBlakeleyTraining.co.uk and we will assist you as soon as possible.
Access to the course is provided for 12 months from the date of activation, unless otherwise agreed in writing. Continued access beyond this period is not guaranteed.
You are fully responsible for how you choose to engage with the course content. Any decisions or actions taken as a result of participating in the course are your own responsibility.
Before enrolment, your organisation will have reviewed and signed our Corporate Suitability Agreement, which outlines the suitability guidelines and terms for safely and appropriately offering this programme to staff. This agreement confirms that all participants meet the required suitability criteria, and that the course will be delivered in line with its intended purpose as a self-guided, educational development tool – not a clinical intervention.
Intellectual Property Rights
All course materials – including videos, written content, embedded digital book pages, and The Confidence Breakthrough Cards – are protected by copyright and remain the intellectual property of Orchard Training (UK) Limited. You may not copy, reproduce, distribute, or share these materials in any format without our prior written permission.
Communication
Communication with clients will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure and we cannot be held responsible for damage or loss caused by viruses. Our usual business hours are 9am until 5.30pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to. Please be aware that as part of the content strategy for our business, social media posts may be uploaded to social channels outside of these hours.
Data Protection
Your privacy and the protection of your personal data is important to us and it will be handled in the following way:
Apart from as outlined below, your data will only be used and processed in connection with the performance of the services listed above;
Your personal data will be kept confidential and will never be shared with unconnected third parties. It will be shared with third parties such as an accountant to allow them to perform accountancy functions;
Your data will be kept secure at all times and only stored electronically on devices which are password protected;
In order to ensure that the data held is accurate, all data will be obtained from you directly;
Your data will be stored for the minimum number of years following completion of the services; and
All data collected will be limited to that which is necessary to allow the services to be performed.
Confidentiality and Retention of Information
Communications between us are confidential. We will take all reasonable steps not to disclose personal information about you and your business save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.
Limitation of Liability
All services are provided with reasonable care and skill. Foreseeable risks that could arise include, for example, temporary loss of access to the course platform or delays in login delivery due to technical issues. We will take all reasonable steps to avoid or minimise such occurrences. Our total liability to you, whether in contract, tort (including negligence) or otherwise, is strictly limited to the amount of fees paid for the course.
We do not, and cannot, guarantee specific outcomes such as increased confidence, mindset transformation, or professional advancement. Results will vary based on individual circumstances, engagement, and effort.
We accept no liability for any indirect or consequential loss or damage. Furthermore, we will not be liable for any delay or failure to perform our obligations if such delay or failure arises from causes beyond our reasonable control, including but not limited to technical failures, internet outages, platform maintenance, or force majeure events.
Third Party Rights
No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.
Applicable Law
These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.
The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.